Terms of Service

Terms of Service Twin City Media, LLC (d/b/a Turnstone Agency) Effective Date: June 7, 2026 | Last Updated: June 7, 2026

These Terms of Service (“Terms”) govern your use of turnstoneagency.com and any other website operated by Twin City Media, LLC, doing business as Turnstone Agency (“we,” “us,” or “our”) (collectively, the “Sites”), and any video production, video marketing, or related services we provide (“Services”). By accessing the Sites or engaging our Services, you (“you” or “Client”) agree to these Terms.

  1. Use of the Sites

You may use the Sites for lawful purposes only. You agree not to:

  • Use the Sites in any way that violates applicable law or regulation.
  • Attempt to gain unauthorized access to any portion of the Sites or our systems.
  • Upload or transmit viruses, malware, or any other harmful code.
  • Use any automated means to scrape, copy, or harvest content from the Sites.
  • Use the Sites to harass, threaten, or harm others.

We reserve the right to restrict or terminate access to the Sites at any time, with or without notice, for any reason.

  1. Services

Our Services include video production, video marketing, creative direction, scripting, and related work. The scope, deliverables, timeline, and pricing of any Services we provide are governed by a separate written agreement, proposal, or statement of work signed by both parties. In the event of a conflict between these Terms and a signed agreement, the signed agreement controls.

  1. Project Engagement and Payment
  • All Services require a signed agreement or accepted proposal before work begins.
  • Payment terms are outlined in the relevant agreement or invoice. Standard terms require a deposit before production begins, with the balance due upon delivery unless otherwise specified.
  • Late payments may be subject to interest charges and may result in suspension of services or delivery.
  • All fees are non-refundable unless explicitly stated in the project agreement.

 

  1. Intellectual Property

Our Content All content on the Sites — including text, graphics, logos, images, videos, and design — is owned by Turnstone Agency or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Sites without our prior written consent.

Client Deliverables Ownership of final video deliverables transfers to the Client upon receipt of full payment, subject to the terms of the project agreement. Raw footage, project files, and unused materials remain the property of Turnstone Agency unless otherwise agreed in writing.

Portfolio and Promotional Use Unless explicitly stated in the project agreement, Turnstone Agency retains the right to display completed work in our portfolio, on the Sites, in case studies, and in marketing materials.

Client-Provided Materials You represent and warrant that any materials you provide to us — including logos, brand assets, scripts, footage, music, or written content — are owned by you or properly licensed, and that your use of those materials does not infringe on any third party’s rights.

  1. Confidentiality

We treat all non-public information shared during the course of an engagement as confidential and will not disclose it to third parties without your consent, except as required to deliver the Services or comply with legal obligations. We are comfortable signing non-disclosure agreements when needed.

  1. Disclaimers

The Sites and Services are provided “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee specific business outcomes, lead generation results, conversion rates, or return on investment from any video produced or service provided. While we apply our experience and craft to every project, the performance of any video depends on many factors outside our control.

  1. Limitation of Liability

To the maximum extent permitted by law, in no event shall Turnstone Agency, our owners, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, lost revenue, lost data, or business interruption — arising from your use of the Sites or Services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or related to the Sites or Services shall not exceed the total amount paid by you to us in the twelve months preceding the event giving rise to the claim.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Turnstone Agency and our owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

  • Your violation of these Terms.
  • Your violation of any applicable law or regulation.
  • Your infringement of any third party’s intellectual property, privacy, or other rights.
  • Any content, materials, or information you provide to us.
  1. Third-Party Links and Services

The Sites may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of any third-party site or service is at your own risk and subject to that site’s terms.

  1. Modifications to the Sites and Terms

We reserve the right to modify, suspend, or discontinue any part of the Sites at any time without notice. We may also update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of these Terms. Your continued use of the Sites after changes are posted means you accept the updated Terms.

  1. Termination

We may terminate or suspend your access to the Sites or Services at any time, with or without cause, and with or without notice. Upon termination, all provisions of these Terms that by their nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will survive.

  1. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or the Sites shall be resolved in the state or federal courts located in Forsyth County, North Carolina, and you consent to the jurisdiction of those courts.

  1. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

  1. Entire Agreement

These Terms, together with our Privacy Policy and any signed project agreement, constitute the entire agreement between you and Turnstone Agency regarding your use of the Sites and Services, and supersede any prior agreements or understandings.

  1. Contact Us

For questions about these Terms, please contact us:

Twin City Media, LLC (d/b/a Turnstone Agency) 500 West Fifth Street Winston-Salem, NC 27101 Email: hello@turnstoneagency.com Phone: (336) 252-8783 Web: www.turnstoneagency.com

SMS Terms of Service

Twin City Media, LLC (d/b/a Turnstone Marketing)

Effective Date: May 5, 2026  |  Last Updated: May 5, 2026

These SMS Terms of Service (“SMS Terms”) govern your participation in the text messaging program operated by Twin City Media, LLC, doing business as Turnstone Marketing (“Turnstone Marketing,” “we,” “us,” or “our”). By providing your mobile phone number and opting in to receive text messages from us, you agree to these SMS Terms and to our Privacy Policy, which is incorporated by reference.

1. Program Description

The Turnstone Marketing SMS program is an application-to-person (A2P) messaging program that allows us to communicate with current and prospective clients about video production and video marketing services. The program is operated by Turnstone Marketing as the sender. We use a third-party SMS platform to deliver messages on our behalf. The first message you receive from us will identify Turnstone Marketing as the sender.

2. Types of Messages You May Receive

Depending on the nature of your relationship with us and the consent you have provided, you may receive messages including:

  • Project coordination, including shoot scheduling, location confirmations, and crew logistics.
  • Service updates, such as edit-review notifications, file delivery links, and milestone reminders.
  • Account notifications, including invoices, payment receipts, and contract reminders.
  • Customer care and support responses to questions you have submitted.
  • Where you have given consent, occasional marketing or promotional messages about new services, case studies, or offers.

Sample messages:

  • “Hi [Name], this is Turnstone Marketing confirming our shoot on Thursday at 9 AM. Reply Y to confirm or call us at 336-252-8783 to reschedule. Reply STOP to opt out.”
  • “Turnstone: Your edit is ready for review. Link: [URL]. Reply HELP for help, STOP to opt out.”
  • “Turnstone: Quick reminder — we need your logo files by Friday to stay on schedule. Thanks! Reply STOP to opt out.”

3. How You Opt In

You may opt in to receive SMS messages from Turnstone Marketing by:

  • Submitting your mobile number through a form on our website that includes a clear and conspicuous disclosure linking to these SMS Terms and our Privacy Policy.
  • Signing a service agreement or written authorization that includes SMS consent.
  • Replying to a message from us with an affirmative keyword such as YES, START, or SUBSCRIBE.
  • Providing your number and verbal consent during a phone call or meeting, which we will document in our records.

Consent to receive SMS messages is not required as a condition of purchasing any services from us. By opting in, you confirm that the mobile number you provided belongs to you or that you are authorized to provide it.

4. Message Frequency

Message frequency varies based on your engagement with us and the nature of your project. During an active production, you may receive several messages per week related to scheduling and coordination. Outside of active projects, message frequency is typically much lower.

5. Costs

Turnstone Marketing does not charge a fee to receive SMS messages. However, message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges from your carrier. Contact your carrier for details about your plan.

6. Help and Customer Support

For help with our SMS program, you can:

  • Reply HELP to any message you receive from us.
  • Email us at hello@turnstoneagency.com.
  • Call us at (336) 252-8783.

7. How to Opt Out

You may opt out of our SMS program at any time by:

  • Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us.
  • Emailing us at hello@turnstoneagency.com with the subject line “SMS Opt Out.”
  • Calling us at (336) 252-8783 and asking to be removed from our SMS program.

After you opt out, you will receive one confirmation message and no further marketing or promotional messages from us. You may continue to receive transactional messages necessary to fulfill an existing service obligation (for example, a final shoot confirmation for a project already in progress) until that obligation is complete.

8. Supported Carriers

Our SMS program is available on most major U.S. mobile carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, and many regional carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.

9. Privacy and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For complete details on how we collect, use, and protect your information, please see our Privacy Policy at turnstoneagency.com/privacy.

10. Eligibility

You must be at least 18 years of age and a resident of the United States to participate in our SMS program. By opting in, you represent that you meet these requirements.

11. Changes to These SMS Terms

We may update these SMS Terms from time to time. When we do, we will revise the “Last Updated” date at the top. If we make material changes, we will provide additional notice through our website or by message. Your continued participation in our SMS program after changes are posted means you accept the updated SMS Terms.

12. Contact Us

If you have questions about these SMS Terms or our SMS program, please contact us:

Twin City Media, LLC (d/b/a Turnstone Marketing)

500 West Fifth Street

Winston-Salem, NC 27101

Email: hello@turnstoneagency.com

Phone: (336) 252-8783

Web: www.turnstoneagency.com